Service Delivery Charter - Hillview Secondary - 031 577 5044 - 02 Seabass Road , Newlands East, Durban, 4037 - Email :

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Service Delivery Charter

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 Strategic Goals

The school shall endeavour to:

1.  Provide high quality, relevant education to all learners, regardless of age, which will equip them with knowledge, skills, values and attitudes to meet the challenges of the 21 st century.

2. Transform the school into a 21 st century learning organization focused on results, high performance, effective communication and quality service delivery.

3. Transform into a self-reliant and effective learning institution that is also a community center for life-long learning.

4. Motivate the staff to meet the highest standards of  professionalism.
Provide and utilize resources that will help to achieve the aims of the school and assist educators in achieving their objectives.

5. Eliminate conditions of physical degradation in the institution.

6.Eliminate fraud, corruption and maladministration.

7.Deal urgently and purposefully with HIV and AIDS pandemic as part of an integrated provincial response.

 Vision & Mission

Our vision is that of  a literate, competent and skilled community whose members will contribute to society in a positive and constructive way which will help to develop and contribute to the growth of this country.

Mission Statement
We aim to prepare our learners adequately for adult life, developing practical and intellectual life skills in a safe, disciplined environment. We aim to promote mutual respect, self-discipline and pride.


In our quest to provide quality education and excellent service we cherish the following values:

* Honesty  *  Empathy   * Integrity   *  Caring   
* Professionalism  *  Fairness

 Undertaking from the staff

In this regard , citizens can expect the school to:

provide effective teaching in  our schools ;
endeavour to ensure effective and efficient management;
ensure professional and ethical conduct by all our educators and support staff.

 Commitment to honour Batho Pele Principles

Hillview Secondary School is committed to the principles of Batho Pele and we fervently undertake to honour these principles.


We undertake to consult our customers on the level and quality of services provided.

In this regard we:
> Agree to consult organized formations of parents, educators and learners.
> Hold an annual parents meeting.
> Interact with all stakeholders who have an interest in education.

 Service Standards

We undertake to provide service of a high quality.

In this regard we aim to:

> Attend to all queries promptly(within reason)
> Answer the telephone promptly


All learners will have equal access to all teaching and learning services as well as all extra-mural activities offered.

In this regard:
All officers (teaching and non-teaching) will be reasonably accessible to the school community and their parents/guardians.
Discrimination on grounds of culture, creed, race, gender and sexual orientation will not be tolerated


We will endeavour to treat all our customers with courtesy and consideration.

In this regard:
> Citizens will be greeted in a friendly manner.
> All staff will be identified by name-badges at all times
> Rude, impolite and discourteous attitudes and behaviour will not be tolerated
> Telephone calls will be answered promptly and politely.

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